Delivery
At present we are only delivering to domestic addresses, we apologise for any inconvenience this may cause. All orders will be processed within 1-5 working days.
Where there is a delay in the supply of goods, we will advise you as soon as practicable.
As a small business, at times we have some products shipped to us directly from our partnered warehouse after you have ordered them. This helps us make as much available to you as possible, save space in our small stock room, as well as bring you the best value we can. Most orders will be shipped within 1-3 days but sometimes we need a couple of extra days to get it here.
Return
We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 14 days of the date of despatch.
You must within 3 days of delivery notify us of any alleged defect, shortage or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order.
Please ensure that all items are returned in their original packaging with their labels intact.
Refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods.
In any event damaged, or used items will not be exchanged nor will a refund be made.
If returning items in an order where the initial order qualified for a free gift the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.
Procedure
When returning goods, please include your order number, full name and reason for return.
Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us.
Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office.
Please contact returns@entirelypure.co.uk for a return address.
Exchange
You may exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding any delivery charges).
If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.