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FAQ

Products 

 

Are all your products 'Natural' or 'Organic'?

In todays world of buzz words and crazes, the words 'natural' and 'organic' can at times have empty meanings. Many products may be labelled as such and still contain additives. As long as the product description is not misleading, almost anyone can claim that their product is natural (there are tighter rules on using the word organic and there is certification required). At Entirely Pure, we vigorously research the products we stock to ensure that what we sell is, well, entirely pure, safe and as natural as it can be. As well as stocking clean products, there are some that are also organic certified but most importantly, all our products are free from SLSS, EDTAs, Paraben's and Petrochemicals. 

 

I am not sure what I need for my concerns, what can I do? 

Please feel free to have a quick chat to us about your concerns! We will do our best to guide you to what may be best suited for your needs. We pick our products carefully, list the ingredients used to make them and test our products before selling them, however please do your own research on what we may suggest before purchasing, as each skin type and body is unique.  If you react to any product, please stop using it immediately. 

Please also be aware that anything we advise is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

 

Payment

Which payment methods do you accept?

We accept payment from all major credit, debit cards and PayPal. 

 

Postage 

 

Is my order tracked?

Yes, all orders regardless of how small or big are posted out with Royal Mail 2nd Class Signed For services. 

 

How can I track my order?

After your order has been processed, you will receive an email confirmation with a tracking number. Enter this tracking number into the Royal Mail website: 

https://www.royalmail.com/track-your-item#/   to track your item. 

 

My order is urgent and I need a faster service, what can I do?

Please contact us through instant chat, info@entirelypurelondon.com or through our contact form with your request and we will get back to you as soon as possible to let you know if we are able to fulfil your request. 

 

Issues with my order

 

My item has not arrived, what shall I do?

Please allow up to 10 days for your item to reach you, if it still has not arrived, contact us on our instant chat, through our contact form or on info@entirelypurelondon.com so we can investigate this further for you. 

If you have an item missing from your order, please follow the same protocol and email customer service to correct this. Please check if your order has been tampered with and attach an image to your email. 

 

My item has arrived damaged, what can I do?

If an item arrives to you damaged please contact us and specify the items damaged as well as an accompanying photo of the damaged goods. We ask that you don’t dispose of any of the packaging/items until a response has been sent from us first. 

 

I would like to cancel/amend my order. 

Please contact us as soon as possible, if you have not received a shipment email, we are unable to cancel or amend your order once it has been shipped. However, if your request is received before then it may be possible to change your shipment address/cancel/alter your order. 

 

The item I have received is incorrect, what can I do?

We apologise if there has been an error with your order. Please report the item you received and the item you should have received to info@entirelypurelondon.com along with picture evidence.